Refund Policy

Last updated: Nov 8 2025

Thank you for shopping with New Adara Nails.
Please read this policy carefully before making a purchase. By placing an order through our website [www.newadaranails.com], you agree to the terms below.

Due to the hygienic and personal nature of nail and cosmetic products, all sales are final.
We do not accept returns, exchanges, or offer refunds once an order has been processed and shipped.
This policy ensures the safety and integrity of all our customers by preventing product contamination or tampering.

Refunds or replacements may be considered only in the following exceptional cases:

• The product received is defective or damaged upon arrival.

• The product received is incorrect (not the one ordered).

To be eligible for consideration, you must contact us within 48 hours of receiving your order at info@adaranails.com, providing:

• Your order number

• A clear photo or video showing the issue

• A brief description of the problem

We will review your claim and notify you via email if your request is approved for replacement or refund (if applicable).
Please note: products showing signs of use, wear, or alteration will not qualify.

If your package is lost or not delivered due to carrier issues, please contact us at info@adaranails.com so we can assist you in filing a claim with the shipping provider.
Once an order is marked as “Delivered” by the carrier, New Adara Nails cannot be held responsible for stolen or misplaced packages.

All sale items, discounted products, promotional bundles, and gift cards are non-refundable and cannot be exchanged under any circumstances.

Once an order has been placed and confirmed, it cannot be modified or canceled, as processing begins immediately.

If you have any questions about this Refund Policy or need assistance with your order, please contact our support team at: info@adaranails.com